Privacy Policy

This Privacy Policy covers our treatment of (i) personally identifiable information collected from Sub-Merchants who are using or may use our payment gateway services, (ii) consumer information that we acquire in the course of our business and (iii) personally identifiable information that our backend technology providers / partners may share with us.

We, as a responsible aggregator and online payment service provider, respect your privacy and wish to generally promote trust and instill confidence on internet based payments. Hence we wish to disclose upfront what information this site collects and what we do with such information.

We collect personal information of our Sub-Merchants, through the Sub-Merchant registration process, the agreements that we execute and various other documents submitted by the Sub-Merchant from time to time as per our KYC policies and guidelines. We may ask customers to enter personal data when placing an order, such as name, address, phone number, credit card/ banking details and E-mail address. This data is only used to track end user transactions are per various guidelines and to protect ourselves against risk from fraudulent and illegal transactions.

Some of our web pages use "cookies" so that we can better serve you with customized information and in some cases protect ourselves and the sub-merchant from the risk of fraud. Cookies are identifiers which a web site can send to your browser to keep on your computer to facilitate your next visit to our site. You can set your browser to notify you when you are sent a cookie, giving you the option to decide whether or not to accept it. The information we collect and analyze is used to improve our service to you.

We also track information like the domain name from which you contact us, the pages you request, the products you buy, the referring site, and the time that you spend on the site. For everyone who visits our Sub-Merchant purchase page, we log IP addresses, the type of operating system that your computer uses, and the type of browser software used by you. These information are tracked to protect ourselves and the sub-merchant from any fraud or illegal transactions.

If you are our a Sub-Merchant, then the personal information you provide allows us to inform you about updates, or changes to the service and to notify you of products and services of 1pay.in that we believe may be of interest to you.

Information security is critical to our business. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We store information gathered on secure computers. The number of employees involved in the management of the data centre having physical access to these computers are controlled and maintained at minimum requirement. We strive to use advanced security technologies to reasonably prevent our computers from being accessed by unauthorized persons.

We use reasonable precautions to keep the personal information disclosed to us secured and ensure not to disclose this information to other individuals or organizations unless required by law. However, we may, as and when required, exchange such information with other companies and organizations for the sole purposes of fraud protection and risk reduction. We do not distribute customer information to be used in mailing lists, surveys, or for any other purposes other than to perform our services. However, we will send personally identifiable information about you to other companies or people when:

  • 1. we have your consent to share the information;
  • 2. we need to share your information to provide the product or service you have requested;
  • 3. we need to send the information to companies who work on behalf of us to provide a product or service to you (unless we tell you differently these companies do not have any right to use the personally identifiable information we provide them beyond what is necessary to assist us).

Personally identifiable consumer information is also shared with third parties (such as our Acquiring banks and credit card processors) to the extent necessary for us to deliver payment processing services. We are committed to safeguarding the privacy of our customers' personal data.

If you would like to view the information we have collected from you and your customers or you want to correct your information or the billing/shipping details of your customers or their IP addresses, please go to Merchant Login page and log into your account to view the above details and to review your personal information. For questions or suggestions, we can be reached by email at info@1pay.in

We respond to government and/ or legal demands/orders regarding information that is contained within our access logs concerning Sub-Merchant(s), customer(s) or visitor(s). We reserve the right to share such information concerning to any Sub-Merchant(s) who we believe are in violation of our content guidelines, even without a government and/ or legal demand/order. In the case, we are not responsible at any time for any breach of security or for any actions initiated by any third party claiming abuse or breach of security, if such information is illegally retrieved.

We also reserve the right to report any illegal activity, carried out by any of our Sub-Merchants or their customers, to the law enforcement agencies for initiating appropriate prosecution. Please be aware that we do not control the acts of our Sub-Merchants, customers or visitors.

Please feel free to contact us at info@1pay.in to highlight any issues that you may be facing or require any information/ assistance from us.

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